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Support Administrator

Remote Working
Remote Working
£25,000 to £27,000
Job Type
7 Sep 2022

Peabody has an exciting opportunity for a Support Officer on a 12 month fixed-term - full time contract (35 hours per week) based in Walthamstow. In return you will receive a competitive salary of £25,000 to £27,000 per annum.

Please note this is a Hybrid based role.

About the Support Officer role:

To ensure that the directorate maintains quality data and evolving reporting to manage all areas of the business.

To assist the Performance Manager in providing the smooth deliver of a customer focused service within Preventative Property maintenance, Fire Risk Assessment Delivery, Investment, Voids, and Repairs & Maintenance Operations. The successful applicant would have experience in data analysis and be able to apply lean thinking methodology to ensure efficiencies are continually recognised.

The candidate must be very data driven and be able to update and maintain systems/ records to ensure that information/data is kept up to date and accurate and that KPI's are reported on in a timely fashion as required by the team

This central role will report directly to the Performance Manager and will be integral in providing clear and trustworthy data for all teams, as well as in improving the performance in the teams.

What we're looking for in our Support Officer:

  • Excel Intermediate/ Advanced Qualification
  • Ability to work independently, exercising good initiative and judgement
  • Proven time management and prioritisation skills.
  • Proven experience and ability to deliver excellent customer care and valuing diversity.
  • Proven attention to detail and ability to work on a variety of tasks simultaneously.
  • Ability to work under pressure and meet deadlines and targets
  • To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation
  • A commitment to continuing professional development.
  • Experience within the planned and responsive maintenance environment
  • Excellent IT skills (Including all Microsoft packages) - Excel in particular
  • Excellent planning and organisational skills.
  • Knowledge of Peabody stock profile and geographical areas
  • Lean or similar experience in business improvements
  • Able to compile reports and business cases

What you can expect to be doing as our Support Officer:

  • To establish and implement effective working arrangements & practices to ensure a consistent level of service delivery in line with the Peabody/PGM business plan.
  • To monitor and review the internal and external environment to ensure compliance and best practice are adhered to.
  • To prepare, monitor and deliver individual and team targets/budgets in line with the Peabody/PGM business plan.
  • To ensure the provision of excellent customer service and experience to all stakeholders to maximise customer satisfaction.
  • To externally represent and promote Peabody/PGM effectively by creating a consistent, professional, and positive image.
  • To lead and promote a positive health and safety culture in accordance with Peabody/PGM policies and procedures.

Closing date: 21st September 2022

If you feel have the skills and experience to become ourSupport Officer???????, please click 'apply' now!

At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.

Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.

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  • Job Reference: 706417810-2
  • Date Posted: 7 September 2022
  • Recruiter: Peabody
  • Location: London
  • Remote Working: Some remote working possible
  • Salary: £25,000 to £27,000
  • Sector: I.T. & Communications
  • Job Type: Permanent