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Queries Agent - Logistics

Location
Slough, Berkshire
Salary
£24,500 to £28,000
Job Type
Permanent
Posted
7 Sep 2022

Demon Recruitment Groupi s currently recruiting for an experienced Queries Agent to work for a leading logistics company based in Colnbrook.

This role will start as Temp and then move to a fixed 1 year contract with the potential to then move to permanent

Following training (6-10 weeks) This role will be hybrid working, 1 week in office, 1 week at home.

Working hours are Monday - Friday 9.00 - 5.30 pm

Ideally you will have a logistics Customer Service background whereby you have dealt with billing queries and if you have knowledge of Duty/VAT this is beneficial.

Salary will be £24,500 for someone with a query background but if you have a strong background and a BIFA qualification £28,000

Role Purpose:

All customer billing and debt related queries are handled, investigated and resolved in a timely and professional manner and maintained at a high level of quality. You must embrace key attributes of great Customer Service by demonstrating being Knowledgeable, Polite and Helpful at all times.

Duties

  • To handle, investigate and resolve customer billing and debt related enquiries or escalations in an accurate, professional and timely manner with a high level of customer service, taking ownership when necessary
  • To ensure all queries are resolved / escalated within a set SLA and all KPIs are achieved
  • To develop key skills and enhance your knowledge through Learning & Development, training and coaching
  • Enhance processes, improve productivity and quality via Continuous Improvement initiatives
  • To support the Account Receivables process by minimising disputed amounts and ageing of queries, minimising bad debt exposure and maximising cash collection opportunities

Skills/Background

  • Business / Commercial Acumen
  • Excellent Communication Skills - Verbal / Written / Listening
  • Organised and ability to use own initiative and work under pressure, prioritizing workload where required
  • Attention to detail
  • Team Player
  • Technical knowledge, including Microsoft Office Packages: Word, Excel, PowerPoint
  • ERP system knowledge
  • Proactively developing customer relationships
  • Demonstrate the ability to impart knowledge and communicate complex issues clearly to others using simple terms in a polite and professional manner

This role does require a 5 yr checkable history - with no unexplained Gaps and a DBS to be carried out

Demon Recruitment Group confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

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Details

  • Job Reference: 706410324-2
  • Date Posted: 7 September 2022
  • Recruiter: Demon Recruitment Group
    Demon Recruitment Group
  • Location: Slough, Berkshire
  • Salary: £24,500 to £28,000
  • Sector: Transport & Logistics
  • Job Type: Permanent