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Loan Officer Assistant

Bedford, New Hampshire
Job Type
7 Sep 2022
CrossCountry Mortgage, LLC

We are looking for a highly-skilled loan partner to join our top-producing team. This position requires a unique mix of sales and customer service skills. Effective communication skills are essential for building relationships that help us to obtain future business. If you are detail-oriented, thorough, and can offer top-notch customer service then we need to talk!

  • Coordinate and prepare the documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
  • Be the primary liaison between the mortgage loan officer and clients and schedule meetings to discuss outstanding items
  • Screen and make calls, book appointments and provide administrative support as needed
  • Review all loan package documentation for discrepancies, omissions, and income calculations then report any discrepancies to the loan originator
  • Handle all customer and in-house inquiries about transactions so the process is smooth and customers receive excellent service
  • Build rapport with potential clients
  • Provide a detailed needs list and thoroughly work through what is provided
  • Provide consistent updates to referral partners about prospects
  • Assist in marketing and branding

  • Having an NMLS license is not required, but is preferred
  • Possess an advanced understanding of different loan products, such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc.
  • Preferably 5+ years of experience in a professional office or mortgage environment as a mortgage loan officer assistant or similar position
  • High school diploma or equivalent required
  • Excellent customer service and communication skills and willingness to go above and beyond for customers and team
  • Previous experience in customer service with a "can-do attitude" is paramount



About CrossCountry Mortgage, LLC

We work hard, and are a family. If you are a positive person, who is looking for work life balance, and healthy work environment with no ceiling for growth and a team that is Humble, Hungry and Smart this job is for you.
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  • Job Reference: 706384504-2
  • Date Posted: 7 September 2022
  • Recruiter: WizeHire
  • Location: Bedford, New Hampshire
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Permanent