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IT Support Engineer

Sevenoaks, Kent
Remote Working
Remote Working
£30,000 to £34,000
Job Type
23 Sep 2022
IT Support Engineer - 1st/2nd Line The Opportunity & Company: Leading provider of Insurance Services are looking for an IT Support Engineer to play an important role in ensuring the provision of high-quality technical support and timely customer service. This is a hands-on multi-disciplined technical role within the IT Support team for their 400 user-base. You will have good experience of supporting Windows/Office and pride yourself on your first-class customer service and communication skills. You will be providing deskside and remote IT support to the business user base, mobile device support, system checks, troubleshoot/resolving network connectivity issues, systems monitoring & reporting, contribute to continuous improvement activities to enhance the team practices. The role will be offering Hybrid working with a split of Working from home and in the office. Core Technical Skills/Understanding for the IT Support Engineer are: Minimum of 3+ Years in a 1st/2nd Line support role Ability to effectively self-manage time and prioritise support tickets based on type and severity of reported incident. Windows Server and Desktop operating systems. Excellent knowledge of Active Directory. Solid knowledge of Microsoft Office 365/AD management. A flexible trouble-shooter/problem solver! Experience/exposure to any of the following will be desirable, but not essential: Jira Service Desk Software, ManageEngine products VisualFiles Case Management System, Sophos Tenable/Nessus ObserveIT, zScaler, Anti-Virus Benefits and Bonus: The company offers the following fantastic package including: Bonus - 10% Discretionary Perk Box, Free Café Nero Coffee, Cycle to work scheme, Free eye test vouchers Service-related holiday entitlement capped at 32 days (including bank holidays) Free self-development & qualifications via Magpie Learning, Mental Health support network including Free Counselling Sessions CBT with a trained Therapist Mentor and Unlimited access to a telephone councillor 365 days a year Ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers Company Pension Scheme For more information on the position, please apply now - IT Support Engineer - 1st/2nd Line. Scott Merrick LLP are acting as an employment agency regarding this vacancy
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  • Job Reference: 719524026-2
  • Date Posted: 23 September 2022
  • Recruiter: Scott Merrick LLP
    Scott Merrick LLP
  • Location: Sevenoaks, Kent
  • Remote Working: Some remote working possible
  • Salary: £30,000 to £34,000
  • Bonus/Benefits: Up to £34K + Bens, Remote working
  • Sector: I.T. & Communications
  • Job Type: Permanent