We are the largest Costa Coffee franchisee based in London, currently operating over 30 stores. We are looking for an experienced and talented Head of Operations to join our business.
Your duties will include:
- recruiting Area Managers and Store Managers
-Delivering on KPIs vs budget
-developing an excellent culture in stores which promotes growth and world class customer service
- ensuring the business has strong operations metrics incl Costa Check scores, EHO scores, home delivery ratings
-running operations workshops and meetings
The ideal candidate will be a hands on operator. You must be passionate about Operations and People.
The job is store based with a weekly meeting at Head Office with the directors. We are a rapidly growing company and the this job offers a long term career with the ability to grow.
Previous experience in a senior Head of Operations role is required