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Customer Helpdesk Advisor

Cambridge, Cambridgeshire
Remote Working
Remote Working
£11.00 to £12.50 Per Hour
Job Type
7 Sep 2022

Role: Customer Helpdesk Advisor

Contract: Temporary minimum 3 months

Salary: £11 - 12.50 per hour

Location: Sawston Cambridgeshire and home working

We are working on behalf of our client who is seeking to recruit an experienced Customer Helpdesk Advisor to join their business immediately to assist with increasing workloads, supporting the Project Coordinator. This role would initially for a minimum of 3 months on a temporary basis but could lead into a permanent position for the successful candidate. The role would be initially more office based to begin due to training, then there is flexibility to move to a hybrid mix of office based and home working. This is a fantastic opportunity to join a thriving brand during a period of expansion.

Role and responsibilities:

  • You will be assisting with handling customer enquiries into the business relating to new installations and upgrading services
  • Booking in jobs for the engineers to complete installations in a timely manner
  • Resolving any queries with customers and or third parties either on the telephone or by email
  • Chasing third party suppliers for updates to update customers on work in progress as required
  • Scanning and updating customer documents to digital contracts
  • Updating the customer contract database as and when services change
  • General administration support as required

Skills and experience required:

  • Proven work history in a customer service role is essential
  • Experience in 1st Line Support, IT Support, Helpdesk or similar is desirable
  • Excellent attention to detail and data accuracy skills essential
  • Ability to communicate confidently with customers, colleagues and 3rd parties
  • Positive and enthusiastic mentality
  • Interest in IT or telecommunication advantageous

If you have the relevant skills and experience, and actively seeking an immediate start temporary role please apply today.

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  • Job Reference: 706417857-2
  • Date Posted: 7 September 2022
  • Location: Cambridge, Cambridgeshire
  • Remote Working: Some remote working possible
  • Salary: £11.00 to £12.50 Per Hour
  • Sector: I.T. & Communications
  • Job Type: Permanent