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Customer Care Support

Cambridge, Cambridgeshire
£18,000 to £20,000
Job Type
7 Sep 2022
Our client in Fen Drayton is looking for a dynamic and efficient Customer Service Advisor to commence immediately - hours are 7am - 4pm Monday to FridayDimension of the Role• To support the Customer Care department, processing orders using in house software, and following up the aftersales to ensure all interactions with customers and production are dealt with in the most professional and efficient manner and any exceptions are managed quickly and if appropriate, escalated.Principal Objectives of the Customer Service Advisor• An active member of the Office Team which maximises sales and always delivers exceptional Customer Service Advisor• Attention to detail is critical whilst possessing the ability to prioritise workload to maximum effectiveness• Ensure that all communication with team members is constructive and compliant to agreed timeframe and quality parameters• Ensuring paperwork is filed correctly and archived each month.• A general support for the office manager and team leaders in the order processing and Customer Service teams.Key Priorities of the Customer Service Advisor• Continual development of a continuous improvement culture supporting all Team members to actively contribute to ways of improving workflows• Effective and clear communication both internally and externally on the barriers affecting success and a robust plan to eradicate and drive positive change• Development of relationships with all UCD personnel through clear communication and regular face to face feedback• Close liaison with the Customer Services and Order Processing team to ensure that all customer orders are effectively processed, and Inventory is maximised• Administer all correspondence with customers in writing with a particular focus on order amendmentsKey Objectives• To ensure effective daily management of all external emails into UCD Inboxes• To deliver accurate order logging and uploading data to start process• To affect the printing of orders to start the order process paperwork cycle• To ensure that all customer quotes are completed within 48 hours• To evaluate orders and inform customers of discrepancies, liaising with your team, including handovers.• To manage company correspondence, complaints, and queries in an efficient and timely mannerShould you feel that this is an opportunity for you and you meet the required skill set - call Sharon on /INDCOMM
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  • Job Reference: 706413542-2
  • Date Posted: 7 September 2022
  • Recruiter: Point Recruitment
    Point Recruitment
  • Location: Cambridge, Cambridgeshire
  • Salary: £18,000 to £20,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent