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Concierge (Exclusive Resorts- Part Time)

Location
Hortense, Georgia
Posted
17 Sep 2022

Minimum Requirements:

Minimum (4) years experience in related hospitality field required
Excellent communication skills, both written and verbal
Must have knowledge of the local area
Valid Georgia Driver's License
Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, PowerPoint and Outlook
Proficient with peripherals, copier, fax, telephone and calculator
Minimum typing skill of 35+ wpm
Must have ability to courteously present information to people in one-on-one and group situations
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
If applicable, must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

Perform clerical duties including data storage, retrieval, filing, mail processing
Contact all Exclusive Resorts (ER)members prior to arrival and assist with any and all requests, including arranging all activities and reservations
Handles and facilitates pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met
Before every guest's arrival, the Concierge will visit the residence and ensure everything is in conditions according to the rules and regulations of Exclusive Resorts
Provides orientation to the residence(s) and services for members upon arrival at residence(s)
Receive and handle ER guests calls with requests
Courteously assist in resolving ER members' needs
Input into the computer as well as white board information on guest preferences, activities, arrivals, departures etc to maintain a running log of the status and known information about guests
Assist with arrivals, departures and inspection of homes
Assist with inventory of supplies and order when low
Demonstrate an ability to anticipate Exclusive Resorts (ER)members' service needs and to interact pleasantly and efficiently with Exclusive Resorts (ER)Members at all times
Effectively operate all Cloister computer systems, LMS, Guest Manager, Outlook and ability to quickly learn Exclusive Resorts (ER)software, Compass
Must have exceptional organizational skills, be comfortable multi-tasking, and able to adapt quickly (These may need to go under Minimum Requirements)
Quickly develop a professional relationships with Exclusive Resorts (ER)members
Attends all scheduled employee meetings and brings suggestions for improvement
Record and bill orders accurately into the register system and process payments using guest/member cards in accordance with accounting procedures
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
Must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
No visible tattoos, visible body piercing or unnatural hair color or hairstyles per company grooming standards

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Details

  • Job Reference: 714243828-2
  • Date Posted: 17 September 2022
  • Recruiter: Sea Island
  • Location: Hortense, Georgia
  • Salary: On Application