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Business Continuation Advisor, Senior - Disaster Recovery/Resiliency

Hondo, Texas
16 Sep 2022

Purpose of Job

We are looking for a dedicated Business Continuity Disaster Recovery specialist to join our growing environment to provide resilient solutions for sophisticated situations. The successful candidate will contribute to strategic and tactical execution of recovery resiliency initiatives. Candidate will provide creative and innovative solutions to business problems and needs using strong analytical, project management, and architecture skills.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live in a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.


Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Job Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies, standards, and procedures for business activities.

  • Applies industry knowledge of the financial services industry and business continuity and resiliency requirements, policies, laws, and regulations to daily work.

  • Coordinates, gathers and analyzes data trends and responds accordingly to multiple lines of business and/or Enterprise specific business continuity and resiliency trends, requirements and requests.

  • Performs research, analysis and reporting to identify, resolve, and explain complex cross-CoSA business continuity and resiliency issues, gaps and incidents. Gathers information to support business analysis, resolve issues, gaps and incidents, and identify points of escalation.

  • Advises the business on how to strengthen and manage their business continuity and resiliency program to ensure alignment and integration with the Enterprise Business Continuation Program, Legal and Risk and Compliance.

  • Plans, executes and oversees business continuity, resiliency and recovery exercises for multiple lines of business and/or the entire Enterprise covering life safety, business interruptions, critical suppliers and disaster recovery scenarios.

  • Identifies operational gaps and potential business continuity and resiliency risks and in partnership with the business and other stakeholders recommends solutions to improve operational processes and applications to close gaps and mitigate risk.

  • Ensures all internally developed, and commercially available business applications meet or exceed business continuation standards and include adequate and measurable controls.

  • Performs critical business operations or systems applications, processes, procedures, and incident remediation action plans to ensure appropriate escalations in support of business disruptions or other business continuity related matters.

  • Assists the business with translating business continuity and resiliency related control deficiencies into actionable plans and provides recommendations to minimize business continuity and resiliency risks and strengthen the overall control environment.

  • Reviews business documents and forms to ensure compliance with enterprise business continuity policy and regulatory and legal requirements. Guides the business, Compliance, Risk Management, Audit Services, and Legal on strategic and tactical responses to internal and external audit questions and analysis.

  • Serves as a liaison between the line of business, staff agencies and the Enterprise Business Continuation Program.

  • Prepares executive level communications and after-action reports for senior management.

Minimum requirements:

  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

  • 6 years of business and/or technology operations, business continuity, disaster recovery, emergency response, incident management, crisis response, or directly related operational risk experience in these functions.

  • Advanced knowledge of business continuity and resiliency industry best practices and tools; IT infrastructure, data, processing and application recovery attributes.

  • Advanced knowledge of relevant regulatory compliance, industry regulations, regulatory data sources, and risk management practices.

  • Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail.

  • Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external civic, crisis, and emergency management agencies.

  • Active, or the ability to obtain a valid Associate Business Continuity Professional (ABCP) certification within first year of employment. 

Preferred experience:

  • Validated experience with data loss recovery and protection capabilities.

  • Technology experience with Cloud computing (AWS, GCP, Azure).

  • Experience with management of IT risks and controls, to include third-party assessments to ensure outsourced suppliers provide proven of recovery strategies to include cyber resiliency.

  • Subject matter expertise in interpreting and evaluating applicable resiliency laws and regulations to determine impact on organizational activities.

  • Highly skilled in disaster recovery and supplier testing.

  • Subject matter expertise assessing risks to business operations to include impact to business functions or information systems to identify acceptable recovery time periods and resource requirements.

  • Expert in developing emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance.

  • Subject matter expertise in developing strategies and conducting contingency plans and coordinate integration and operation.

  • Proficient in seeing opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives.

  • Capable in monitoring organizational compliance with regulations.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $88,200- $158,900*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is Not Available for this position.

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  • Job Reference: 714038779-2
  • Date Posted: 16 September 2022
  • Recruiter: USAA
  • Location: Hondo, Texas
  • Salary: On Application