We're seeking a highly organised and experienced Administrator to join our successful, national gas distribution client in Stoke On Trent. This is an office-based position with the potential for 1 or 2 to work from home days after initial training.As an Administrator, you'll provide administrative support, maintaining excellent quality customer service to all internal and external stakeholders.Responsibilities Operate office systems and equipment, process documents, maintain accurate records and access information Provide administrative support and assistance in an efficient and effective manner to contribute to the achievement of business objectives Resolve enquiries from both internal and external customers, providing a written, face-to-face or telephone response in a timely manner that contributes towards first contact resolution and avoids unnecessary hand off within the organisation Compile and provide routine information using computer systems as necessary in accordance with relevant procedures and guidelines, in order to provide management with the information they need to effectively make decisions Assist in the administration activities by carrying out routine clerical duties in line with guidelines and procedures Participate in the measurement of individual and team objectives, to enable performance gaps to be identified and addressed Issuing tasks to Sub Contractors Uploading completed tasks into SAP Taking calls from operational teams Raising tasks in SAP Logging work received in a tracker Producing performance MIHoursWorking hours are 8am - 4pm Monday to Friday.Knowledge & ExperienceWe're looking for candidates who possess the following qualifications, skills and experience: Appropriate clerical qualification desirable Effective communication skills, including listening, Qualifying and probing for information to ensure high-quality customer interactions Objection handling, ability to apply objection handling techniques Adaptability and flexibility, ability to change priorities quickly in response to business demands Must be numeric and have appropriate verbal reasoning and articulation skills where applicable. High standard of keyboard skills. Competent in the use of standard desktop packagesBenefits 25 days holiday, statutory days, option to buy too + 8 bank holidays Competitive salary with fantastic career prospects Pension Scheme - double match up to 12% Opportunity to earn bonus Flex Benefits including; cycle to work scheme, salary sacrifice car scheme, insurances and healthcare packages My Offers membership card - offering discounts and savings from hundreds of retailers Support with financial wellbeing Access to our Occupational Health ServicesDo you like the sound of this position? If you have the experience and qualifications listed above then we want to talk to you. Apply today!Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status.