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2nd Line Support

Solihull, West Midlands
£20.00 Per Hour
Job Type
7 Sep 2022

Desktop Engineer, IT Support Engineer, 2nd Line, Second Line, Support Engineer, IT Support, IT Engineer Your new roleA desktop support engineer that assist clients with hardware and software issues. Your job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.Duties will include SIMS issues, incident break/fix support, managing service requests, such as hardware and software installations and end user set-up and configuration, installation, patches and software issues. What you'll need to succeed

  • SIM experience is essential

The role will require technical investigation and resolution of logged incidents or problems, and supporting implemented solutions and services to agreed SLA's. You will be taking a variety of support calls, aiming to fix all technical issues remotely or in person so a natural flair for problem solving is essential. The successful applicant will have a good knowledge of MIS systems, MS Windows Operating Systems, Active Directory, mobile handsets and PC / Laptop & Printer Hardware and Microsoft Products, as well as experience of clinical IT systems.What you'll get in return

  • Onsite initially then only 2 days onsite per week
  • Hourly rate of £16/h
  • Solihull Office

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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  • Job Reference: 706411846-2
  • Date Posted: 7 September 2022
  • Recruiter: Hays Specialist Recruitment Limited
    Hays Specialist Recruitment Limited
  • Location: Solihull, West Midlands
  • Salary: £20.00 Per Hour
  • Sector: I.T. & Communications
  • Job Type: Permanent