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2nd Line Deskside Engineer - Onsite 5 days PW

Location
London
Job Type
Permanent
Posted
7 Sep 2022
  • Trade Floor Support Engineer (2nd/3rd Line)
  • London - Onsite 5 days per week
  • 12 month contract
  • Inside of IR35

My client, a large Bank, is looking for a Trade Floor Support Engineer to help them on their trade floor with 2nd & 3rd line hardware & software queries.The ideal candidate will have extensive Trade Floor Support experience with Bloomberg, Reuters. There is an option to work OOH work.

Please note, this role is onsite 5 days per week.

Responsibilities:

  • Hand on Support engineer to support business users via phone, Email, SNOW tickets and in person and complete all tickets within SLA, while managing user's expectations.
  • Help onboard New Joiners and carryout ad-hoc desk moves as and when required
  • Provide 1st -3rd Line Support with all Software and Hardware related issues
  • Provide Market Data support
  • Provide Mobile Device setup/support
  • Carryout Desk moves (intraday and OOHS)
  • Ad-hoc testing out of hours
  • Liaise with 3rd party vendors to resolve issues.

Knowledge/Experience required

  • Previous Trade Floor Support experience
  • Windows 10 desktop support knowledge
  • Knowledge of Desktop/Laptop hardware and VDI environment
  • Experience supporting Market Data applications such as Bloomberg, Reuters in a Trading Floor environment
  • Experience of Supporting Broker applications such as Brokertec, GFI, ICAP etc.
  • Experience in supporting Office 365
  • Experience of mobile device support including iPhones and iPads
  • Knowledge of using Microsoft SCCM Console is desirable
  • Knowledge of using ServiceNow ticket system is highly desirable
  • Good Communication skills, both oral and written.
  • Knowledge of PowerShell is desirable
  • Knowledge of Exchange administration is desirable

If you are available and interested please apply today!

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

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Details

  • Job Reference: 706417424-2
  • Date Posted: 7 September 2022
  • Recruiter: Lorien
    Lorien
  • Location: London
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent