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1st Line Support Level 1 - Hybrid - 3-6 Month Fixed Term

£21,000 to £25,000
Job Type
7 Sep 2022

Role: 1st Line Support (Level 1)

Location: 2-3 Days in Office / Remaining Remotely

Duration: Fixed-Term Contract (3 Months Initially, Possible Extension to 6 Months)

Salary: £21,000 - £25,000

Benefits: Bonus, Pension, Healthcare

This position is a fantastic opportunity to work for a leading workforce management solutions provider, which enables large-scale business change through its service/product offerings. Being a large digitally advanced organisation, you will have the opportunity to work with technically innovative products to shape workforces for the better.

The position allows for Hybrid Working, allowing for roughly 2-3 days in one of their Offices (the remaining days working remotely) which are situated in:

  • Central London
  • Broxbourne
  • Manchester
  • Leeds

The Role

You will report to the IT Service Desk Team Leader, providing exemplary customer service with some experience with Active Directory and Group Policy, alongside some phone and desktop support with basic 1st line support. This can include Microsoft Software Support (Office 365, Teams, Windows), basic hardware support, and similar level duties.


The successful candidate will require the following key experiences/qualities to be proficient in this position:

  • Confidence in providing excellent customer service with exceptional verbal and written communication skills.
  • Experience in Office 365 Management and Support.
  • Further experience in support of Microsoft Support Services, including Windows, Teams, etc.
  • Experience with Active Directory and Group Policy.
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
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  • Job Reference: 706413679-2
  • Date Posted: 7 September 2022
  • Recruiter: Coburg Banks Limited
    Coburg Banks Limited
  • Location: London
  • Salary: £21,000 to £25,000
  • Sector: I.T. & Communications
  • Job Type: Permanent