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111 Call Handler - 24 Hours

Location
Milton Keynes, Buckinghamshire
Salary
£13,004 to £13,005
Job Type
Permanent
Posted
7 Sep 2022

111 Call Handler Hours - Part time on rota system, 24 hours per week on shift rota basisLocation - Milton Keynes office basedType - Permanent position, office basedPay - £20330, pro rata + extra for unsocial hoursBenefits - Nationally recognised career path, Occupational health support, NHS discounts in over 200 stores across the UK, up to 27 days holiday (pro-rata) Pension, NHS blue light card - access to all NHS staff discounts + much moreAre you looking to start a career that gives back, and helps vulnerable people in the community?Our client is part of the NHS framework and are a team of dedicated, passionate health advisor who strive to support those most in need - sound familiar?About the RoleYour main responsibility will be to take calls in a busy environment and provide patients with the right support depending on the outcome of the callYou will take a variety of incoming calls from patients, providing them with an appropriate response to urgent health care needs within a time frame. This could range from booking a GP appointment, advising them to attend an out of hour's service or even dispatching an ambulance.Occasionally you will be required to take priority 999 calls on occasions to support the wider business - you will be dealing with high pressure, distressing calls due to nature of businessAbout YouIn order to be considered for this role there are some key skills/qualities you must possess. These are but not limited too -ProfessionalismProcess drivenQuality typing + computer skillsEmpathetic and calming manorResilientStrong listening skills + questioning techniquesMust be able to have good coping mechanisms for distressing situations

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Details

  • Job Reference: 706409027-2
  • Date Posted: 7 September 2022
  • Recruiter: Brook Street
    Brook Street
  • Location: Milton Keynes, Buckinghamshire
  • Salary: £13,004 to £13,005
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent